By Barry Cusack

ISBN-10: 0230009468

ISBN-13: 9780230009462

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Sample text

It generated a gratifyingly large number of replies, too many to fit on the desk of the person dealing with them. So she carefully piled them on top of her wastepaper basket, leaving them there when she went home for the weekend. Understandably, the cleaners failed to grasp that her bin was now her ‘pending’ tray. This was an extreme example of poor filing, but it is amazing how often other filing lapses, whether paper or electronic, mean that something important is lost. Poor self-management can cause chaos, and the financial (and emotional) costs can be enormous.

Seeking continuous learning and development will be a part of this. You will probably need to make absolutely sure you take advantage of all the training and job moves available in your company. If your employer does not encourage training, you may need to pursue a further qualification in your own time and at your own expense while working. The prospect of taking responsibility for your own development can be somewhat frightening. However, if ‘boredom’ and ‘security’ were listed as fears rather than as desiderata in the activity above, the excitement and risk associated with owning your own future should appeal to you.

Addressing problems involves using information. You can see not only that the skills are relevant in both contexts – they are highly transferable – but that they are closely interrelated. Finding a simple classification of something as complex as higher-level human skills is difficult. There have been many other attempts at providing lists of sets of skills. For example, Harvey et al. (1997), drawing on information from a wide range of graduate employers, suggested the importance of looking at skills involved in: ■ fitting in – blending into a team and becoming effective quickly ■ persuading – whether within the team or in relation to the wider organisation or ■ developing ideas – analysing situations rather than merely responding to them, often best done in a team ■ transforming – which adds to all the above the ability to apply intellectual skills and leadership skills in order to steer change.

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Listening and speaking skills by Barry Cusack


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