By Theodore H. Poister

ISBN-10: 078794999X

ISBN-13: 9780787949990

ISBN-10: 078796803X

ISBN-13: 9780787968038

In recent times, a dedication to elevated responsibility and more suitable functionality has develop into crucial in either governmental organisations and nonprofit agencies. to assist managers and bosses of their ongoing quest for better responsibility and more suitable functionality Theodore H. Poister, deals a entire source for designing and enforcing powerful functionality size platforms on the employer point. the information, instruments, and tactics during this important source may also help companies enhance size structures to aid such results-oriented administration techniques as strategic administration, results-based budgeting, functionality administration, technique development, functionality contracting, and worker incentive structures. utilizing this ebook as a consultant, public and nonprofit enterprises can thoroughly degree outputs, potency, productiveness, effectiveness, provider caliber, and purchaser delight, and use the ensuing facts to reinforce decision-making and increase business enterprise and software performance. Read a Charity Channel review:

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Extra info for Measuring Performance in Public and Nonprofit Organizations (The Jossey-Bass Nonprofit and Public Management Series)

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Determine analytical and reporting formats. • Develop software applications. • Assign responsibilities for maintaining the system. 8. Conduct a pilot and revise if necessary (optional). 9. Implement full-scale system. 10. Use, evaluate, and modify the system as appropriate. 24 Measuring Performance in Public and Nonprofit Organizations be used effectively—are on board with the effort and committed to supporting its development and use in the organization. It is important to have the commitment of those at various levels in the organization, including those who are expected to be users of the system and those who will need to provide the resources and ensure the organizational arrangements needed to maintain the system.

They have promoted the use of performance measures by conducting research in this area, designing processes for the development and utilization of measurement systems, and providing resources and assistance to help their local chapters or affiliates measure their own performance (Plantz, Greenway, and Hendricks, 1997). Other national nonprofit organizations, such as Easter Seals and the National Multiple Introduction to Performance Measurement 9 Sclerosis Society, are also showing great interest in outcomes-oriented performance measurement systems, as are many local nonprofit agencies.

1, in addition to the general management function, performance measurement systems consist of three components, which pertain to data collection and processing, analysis, and consequent action or decision making. First, management is responsible for clarifying and communicating the strategic framework within which the performance measurement system will be used—including the agency’s mission, strategies, goals, and objectives, and the targets to be attained—and ensuring that the system is appropriately oriented to that framework.

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Measuring Performance in Public and Nonprofit Organizations (The Jossey-Bass Nonprofit and Public Management Series) by Theodore H. Poister

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