By Angelena Boden

ISBN-10: 1870471717

ISBN-13: 9781870471718

This article lists challenge behaviour forms within the place of work and explains the way to establish and take care of them. varieties of behaviour lined contain passive competitive, narcissistic and those who play the martyr.

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When they are given a bit of power they often do very well as this feeds their ego. If you’ve got debts to be collected, send your own Narcissus on the road - he’ll terrify (or bore) people into paying up. More seriously though ... 33 THE NARCISSIST WHAT YOU SHOULD DO HOW TO COMMUNICATE 34 ● Keep it to a minimum. Language should be free of emotion and opinion. Stick to facts and keep repeating them until they sink in. ● Say ‘no’ as often as you need to. ● When they are wrong tell them so. ● Don’t mirror their communication techniques - no scorn, ridicule, sarcasm, ranting or raving.

And blame management for not dealing with it. Your task as a manager in dealing with persistent fault-finders is to: 58 ● Listen, observe and root them out ● Tackle them head on ● Find out what their problem is ● Be direct in telling them to change their behaviour THE PERSISTENT FAULT-FINDER ED ECT REJ IF YOU ARE A FAULT-FINDER Own up! ● Praise before criticism ● Don’t look for faults ● Nurture, encourage and offer training ● Ask yourself why you are doing this Fault-finding undermines and is destructive.

55 THE PERSISTENT FAULT-FINDER ED ECT REJ DEALING WITH THE FAULT-FINDER EMOTIONALLY Staying detached and not taking things personally is an essential first step. 56 ● Keep your wits about you ● Talk to other people - see what they think of your work ● Don’t engage in unnecessary conversation with the person ● Remind yourself daily of your achievements, not your failures - keep self-esteem high ● Stand up for yourself THE PERSISTENT FAULT-FINDER ED ECT REJ DEALING WITH THE FAULT-FINDER VERBALLY ● Be straight.

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Problem Behaviour (Management Pocketbooks) by Angelena Boden


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