By John Crawford

ISBN-10: 1843341018

ISBN-13: 9781843341017

This functional ebook is written from the viewpoint of the practitioner, instead of the researcher. It provides present and up to date paintings within the topic sector in a manner appropriate to practitioners, researchers and scholars. The publication comprises useful examples of survey and study paintings and discusses truthfully the sensible problems concerned. geared toward a world viewers, examples of fine perform are drawn from a few nations around the world.

  • An modern review/summary of job within the topic area
  • Provides foreign comparisons of library and data carrier evaluate activity
  • Provides practical/real lifestyles study and survey facts important to practitioners and teachers which they could practice of their personal situations

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Extra info for The Culture of Evaluation in Library and Information Services

Sample text

A range of survey instruments are used. The most popular is the Libra package provided by Priority Research which, at the time of writing, is being completely updated into a web-based survey instrument, called e-inform. This is followed by LibQUAL+™ (described below) and a variety of in-house packages. At least 16 libraries use adapted versions of the SCONUL satisfaction survey template (discussed below). Surveys are increasingly web-based as this has been found to produce better response rates.

They may have identified groups of people in the organisation, such as university lecturers in higher education, who are willing to support survey work because they can see benefits in it for themselves, such as developing awareness of research methods among students. Other service providers may also identify performance issues similar to your own. One of the perennial performance issues in library and information provision is access. e. timeous provision of appropriate services at times convenient to students.

The discussion of ideas and the generation of new ones forms the group approach (Gorman and Clayton, 2005: 151–6). Structured discussion group After an introductory discussion, the participants begin by working in small groups to identify and prioritise key themes. The groups then come together and each group is asked to make a point which is then tested with the other groups. Agreement is reached on each point in turn and a record is kept of the discussion, which is verified towards the end of the session.

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The Culture of Evaluation in Library and Information Services by John Crawford


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